Policies & etiquette

POLICIES

ALL SERVICES PURCHASED FROM PILATES PRECISION MUST BE PRECEDED BY THE APPLICANT ACKNOWLEDGING, BY WAY OF COMPLETING A PAR-Q FORM, THAT HE/SHE HAS NO PHYSICAL LIMITATIONS PREVENTING HIM/HER FROM PARTICIPATION. ALL APPLICANTS UNDER THE AGE OF 18 YEARS MUST HAVE CONSENT, IN WRITTEN FORM, FROM A PARENT OR GUARDIAN.

REFORMER/TOWER CLASSES

•          ALL GROUP CLASSES ARE 60 MINUTES.

•          REGISTRATION FOR THESE CLASSES IS COMPULSORY. REGISTRATION COMMENCES THREE WEEKS PRIOR TO EACH SESSION.

•          A MINIMUM OF 3 PEOPLE IS REQUIRED TO RUN A CLASS.

•          PILATES PRECISION RESERVES THE RIGHT TO CANCEL A CLASS IF THERE ARE NOT ENOUGH PEOPLE REGISTERED.

•          EACH SESSION MUST BE PAID FOR AT LEAST 1 (ONE) WEEK AHEAD OF SESSION START DATE. LATE REGISTRATION MAY BE ACCEPTED IF THERE IS SPACE AVAILABLE IN THE CHOSEN PROGRAM.

•          PILATES PRECISION IS NOT RESPONSIBLE FOR ANY CLASSES MISSED.

•          MISSED CLASSES CAN BE MADE UP DURING THE SESSION AS LONG AS SPACE IS AVAILABLE.

•          IF YOU ARE UNABLE TO ATTEND A PROGRAM DUE TO CIRCUMSTANCES OUT OF YOUR CONTROL (DETERMINED ON A CASE-BY-CASE BASIS BY OUR ADMINISTRATION), WE CAN OFFER YOU A REFUND IF YOU NOTIFY US PRIOR TO YOUR SESSION START DATE. HOWEVER WE DO CHARGE A 30% CANCELLATION FEE. THIS CANCELLATION FEE MAY BE AVOIDED IF YOU OPT FOR A SERVICE CREDIT INSTEAD OF A REFUND.

O         NOTES: SERVICE CREDITS ARE VALID FOR 90 DAYS ONLY!

O         IF WE ARE NOTIFIED AFTER YOUR SESSION BEGINS, WE CAN ONLY GIVE YOU A CREDIT TOWARDS ANOTHER PROGRAM. THIS CREDIT IS NONTRANSFERABLE AND ACCOUNTS FOR ONLY THE SESSIONS REMAINING IN YOUR PROGRAM AT THE TIME YOU REQUESTED CANCELLATION.

•          THERE IS NO CASH REFUND.

•          THERE IS NO REFUND FOR MERELY CHANGING YOUR MIND!

 

OPEN STUDIO

•          IS RUN AS A MONTHLY MEMBERSHIP.

•          ANY SESSION MISSED WITH LESS THAN 24 HOURS NOTICE WILL BE FORFEITED.

•          IF YOUR SCHEDULING CONFLICT IS KNOWN AHEAD OF TIME, YOUR OPEN STUDIO SESSION MAY BE PRO-RATED, OR IT CAN BE MADE UP IN A PILATES MAT OR STUDIO REFORMER CLASS IF THERE IS ROOM. THIS CANNOT BE GUARANTEED.

•          RUNS FROM 9.30AM (FIRST APPOINTMENT) UNTIL 3.00PM (LAST APPOINTMENT 1.30PM) ON FRIDAYS ONLY.

•          APPOINTMENTS ARE 90 MINUTES LONG AND ARE HELD EVERY ½ HOUR ON ROTATION.

•          STUDENTS ARE REQUIRED TO HAVE PREVIOUS PILATES EXPERIENCE PRIOR TO JOINING THE OPEN STUDIO.

 

PRIVATE SESSIONS

•          PRIVATE SESSIONS ARE PURCHASED IN PACKAGE FORMAT.

•          IF YOUR SCHEDULING CONFLICT IS KNOWN IN ADVANCE AND WE ARE NOTIFIED AT LEAST 24 HOURS AHEAD OF TIME, YOUR SESSIONS MAY BE MADE UP AT A LATER DATE OR WITH ANOTHER TRAINER.

•          ANY SESSIONS MISSED WITH LESS THAN 24 HOURS NOTICE WILL BE FORFEITED.

•          IF YOU ARE UNABLE TO ATTEND YOUR APPOINTMENTS DUE TO CIRCUMSTANCES OUT OF YOUR CONTROL (DETERMINED ON A CASE-BY-CASE BASIS BY OUR ADMINISTRATION), WE CAN OFFER YOU A REFUND IF YOU NOTIFY US PRIOR TO YOUR SESSION START DATE. HOWEVER WE DO CHARGE A 30% CANCELLATION FEE. THIS CANCELLATION FEE MAY BE AVOIDED IF YOU OPT FOR A SERVICE CREDIT INSTEAD OF A REFUND.

 

 

CLEANLINESS

•          WE ASK ALL PARTICIPANTS TO WIPE DOWN YOUR USED MATS AND/OR EQUIPMENT WITH CLEANING PRODUCTS PROVIDED IN STUDIO WHEN YOUR SESSION IS COMPLETED.

•          WE ASK STUDENTS TO WASH HANDS AND FEET (WHERE APPLICABLE) PRIOR TO USING THE STUDIO.